Terms of service

Last Updated: 26 November 2025

Welcome to The Loom Kala. By accessing or making a purchase from our website, you agree to the terms and conditions listed below. If you do not agree with any part of these terms, please discontinue using our website.

1. General

This website is operated by The Loom Kala. Throughout the site, “we,” “us,” and “our” refer to The Loom Kala.
We may update, modify, or replace any part of these Terms of Service at any time without prior notice. By continuing to use our website, you accept those changes.

2. Products and Pricing

Our products are handcrafted. Slight differences in weave, color, pattern, or texture are natural characteristics and not considered defects.
Prices are subject to change without notice. We reserve the right to discontinue any product at any time.

3. Orders and Acceptance

After placing an order, you will receive an acknowledgment or confirmation email. This does not guarantee order acceptance.
We may cancel or refuse an order if:

  • The product is out of stock

  • There is an issue with payment

  • Product details or pricing were incorrect

  • Fraud or misuse is suspected

If an order is cancelled after payment, a refund will be issued.

4. Payment

Payments must be made using the available payment options displayed on our website. By completing the transaction, you confirm that the payment information provided is accurate and that you are authorized to use that payment method.

5. Shipping and Delivery

Estimated delivery timelines shown on the website are approximate and may vary based on delivery location, carrier delays, or unexpected circumstances.
We are not responsible for delays due to courier issues, weather conditions, holidays, customs, or incorrect addresses provided by the customer.

6. Returns, Exchanges and Refunds

All returns, exchanges and refunds must follow the conditions stated in our Return and Refund Policy. By placing an order, you agree that you have read, understood and accepted those terms.

7. Intellectual Property

All images, text, product descriptions, logos, and website content are the intellectual property of The Loom Kala.
You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without written permission.

8. User Conduct

By using this site, you agree not to:

  • Use the website for fraudulent or unlawful activities

  • Interfere with site security or functionality

  • Upload harmful or malicious programs

  • Violate intellectual property or privacy rights

Failure to comply may result in restricted access or legal action.

9. Limitation of Liability

The Loom Kala is not responsible for:

  • Damage caused by improper product care, use or installation

  • Losses due to delivery delays

  • Errors, omissions, or interruptions on the website

All purchases are made at the customer’s discretion.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, services, or policies. Accessing those links is at the user’s risk.

11. Governing Law

These Terms of Service are governed by the laws of India. Any disputes shall fall under the jurisdiction of courts located in Jaipur, Rajasthan.

12. Contact Information

For questions regarding these Terms of Service, you may contact us at:

The Loom Kala
Email: Support@theloomkala.com
Phone: 8005717591
Address: 27 Sirsi Road, Plot No. 27, Sanskar Vihar A, Meenawala, Jhotwara, Jaipur - 302012, Rajasthan, India